In the consumer survey conducted for “Germany’s largest service ranking”, Condor impressed its customers with its outstanding service. Condor is thus one of the few companies that made it to the gold category, and the airline is named “Service Champion 2015”. The survey was conducted by Service Value GmbH on behalf of the German Die Welt newspaper.
Service Value GmbH, an independent company, conducted an online survey of 500 to 1,000 current or former Condor customers. The respondents are asked whether they have been a Condor customer during the past three years and if the airline provided them with excellent service. The results were converted into a “Service Experience Score” (SES). With a total of 68.8 SES, Condor received a gold award, and improved its score by 2.2 points.
“At Condor, the customer always comes first. We believe that subtle details such as congratulating a passenger on his birthday or a cockpit announcement when spectacular sights are to be seen outside make a difference in how our customers experience their flight. We are very pleased that our passengers appreciate and give positive feedback on the customer care and support Condor provides. Because nothing is more important than making sure our customers are safe, comfortable and happy when they fly to their holiday destination. Particularly the increase in the score as compared to last year both delights us and motivates us to maintain this upward trend,” said Ralf Teckentrup, Chairman of the Condor Executive Board, commenting on the results of the survey.
Condor wins gold sustainability award again
Condor also received the gold award for the “Mit gutem Gewissen“ ("With a clear conscience”) sustainability award. In the study on sustainability, which was conducted for the second time by DEUTSCHLAND TEST and Service Value, consumers were surveyed with regard to social, environmental and economic responsibility. Condor has long been involved in good causes as part of its own ConTribute initiative. For example, during a major fundraising campaign, the leisure airline teamed up with popular children's book author Janosch to support the aid organisation “BILD hilft e.V. – Ein Herz für Kinder” (“BILD Helps – A Heart for Children”). During the campaign, Condor set apart a portion of the proceeds from ticket sales and the proceeds from numerous special campaigns to donate a total of 100,000 Euros to the organisation. To draw attention to the campaign, a Boeing 767 with a special paint job specially designed by Janosch, featuring the author’s famous “Tigerente”(“tiger duck”) and other colourful characters, flew along all of Condor’s routes until the end of October 2015.
Distinguished as having a “very high level of customer trust”
And Condor can also be pleased about another nod of appreciation by its customers: In the “Customer Trust Ranking 2015” by German business journal Wirtschaftswoche, which was conducted together with the Service Value market research institute and Goethe University Frankfurt, Condor was distinguished as having a “very high level of customer trust”. The ranking is based on a scientific study of customer trust in more than 900 companies in Germany.