Condor is saddened about the demise of the Icelandic airline PLAY and the disruption this has caused for both passengers and the employees.

Condor is stepping in to assist travelers affected by this sudden event. Many passengers relied on connections via Iceland to fly between the United States and Berlin, Paris and Prague, and have now been left stranded on both sides of the Atlantic.

As Germany’s most popular bleisure airline, we know how important it is for people to reach their loved ones or continue their journeys without unnecessary stress. That is why we are offering a special rescue fare to support affected PLAY airlines customers.
“At Condor, we believe travel should bring people together, not leave them behind. By extending this helping hand, we hope to ease the inconvenience faced by PLAY’s customers during this period of disruption,” said Daniel de Carvalho, interim Marketing & Communications director.

Until 30 November 2025, stranded or ticketed passengers can book a rescue fare of 300 Euro (one way) plus taxes on Condor’s transatlantic routes to or from Berlin (BER), Paris (CDG) and Prague (PRG), connecting via Frankfurt (FRA).To take advantage of this offer, affected passengers simply need to send proof of their original PLAY reservation along with full contact details to reservation@condor.com. Our friendly customer care team will then personally reach out to arrange the booking.

Photo credit: Erik Trojanski