Company Portrait

The Thomas Cook Group Airline, part of the Thomas Cook Group, is one of Europe’s leading leisure airlines, operating from the source markets Germany, UK and the Nordic countries. Under the brands Thomas Cook Airlines (UK and Nordics) and Condor (Germany), the Group Airline flies over 19 million customers to 120 destinations around the globe every year. With a fleet of 105 aircraft, the Thomas Cook Group Airline generates revenues of £ 3.5bn.

The Group Airline has the clear vision to be the leading leisure airline and the smart choice for its customers – with smart products for every individual demand, a smart service variety for every type of traveler and smart value for money for every budget. To deliver this promise, its 9,500 employees put the customer at the heart of everything they do. The Thomas Cook Group Airline has received almost 80 awards for its passion and customer focus within the past six years.

German airline Condor has repeatedly won awards like this one: The holiday airline has been voted the most popular German holiday airline in a renowned customer survey by n-tv and the German Institute for Service Quality (DISQ) for the fourth year in a row.

With their favourite airline Condor, German guests have been flying to the most beautiful destinations in the world since 1956. Condor takes off from Frankfurt, Munich, Düsseldorf and Hamburg as well as Hanover, Leipzig/Halle and Stuttgart to over 80 destinations around the globe. Together with its worldwide Partner Airlines Condor offers flights to more than 250 destinations. In the 2018/19 winter flight schedule, Condor has expanded its route network with two new long-haul destinations: Curaҫao in the Caribbean and Kuala Lumpur in Malaysia.

On board long-haul flights, guests can choose between three different classes (Economy, Premium and Business Class), and they enjoy in-flight entertainment and free meals and drinks. On short- and medium-haul flights, guests can enjoy pre-ordered "Taste the World" menus including a dessert that are inspired by different countries. As part of the #noplaceforplastic campaign, Condor takes action against plastic and serves all menus with significantly less plastic packaging and without plastic straws.

Company Values

As a 100 percent subsidiary of Thomas Cook GmbH, Condor is guided by the company values of its parent company. These values reflect the company’s priorities, including the importance of working together as a team to achieve the common company goals.

Put Our Heart Into It
We seek feedback and act on it. We challenge the status quo and continually look for ways to make things better. We’re proactive to anticipate customers’ needs.

Wear Their Flip-Flops
We listen carefully to understand what’s required. We’re solution focused and strive for the best outcome. We focus on the little things that make a big difference.

We’re One Thomas Cook
We’re open and honest and act with integrity. We take ownership and deliver what we’ve promised. We work as one Thomas Cook team.

Social Responsibility

Social Responsibility is of particular importance to Condor. All Corporate Social Responsibility initiatives are centralized under the organization of ConTribute. Colleagues of different departments are involved with various charitable projects. We focus on children in poverty, natural disasters, environmentally sustainable travelling, as well as cultural exchange.

Condor also emphasizes on fuel economy: On average, Condor aircrafts use less than three liters per passenger and 100 kilometers. Newly developed and aerodynamic Winglets achieve kerosene savings of up to five percent per aircraft. Calculating the ideal speed, the shortest route and a reduced weight on board through lighter service trolleys, also increase fuel economy. Additionally, setting an optimal center of mass on the aircraft and providing pilots with Information about fuel efficiency for individual routes, leads to further kerosene savings.

Condor has recently has been awarded as ‘very strong’ for its ‘sustainable engagement’ by magazines FOCUS and FOCUS Money. The award is based on a representative survey and evaluates the ecological and economic responsible actions by companies.

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