News releases


Condor customer service now available via WhatsApp

Advice on an upcoming flight, booking queries, or upgrades: with immediate effect, Condor guests can also contact customer service with their concerns via WhatsApp. This adds another option to the existing communication channels of telephone, e-mail, and live chat.

Alexander Kaiser, Head of Customer Care at Condor: "Shortly after the launch, we were able to see the added value of this channel. Our customers immediately used WhatsApp to discuss their concerns. Currently, most of them are concerned with valid entry regulations, questions about booking, online check-in or special services. These topics can be discussed quickly and directly via WhatsApp."

In the future, there are plans to develop the content further so that guests can also use WhatsApp to make changes to their trip. Travel with Condor can be booked with all German tour operators and at travel agencies, and flight tickets are available as usual at and by phone.

  • Follow us