From now on Condor cabin crews have their own tablets, called SkyTab. The use of the personal devices will not only optimize on-board sales and communication, but also provide flight-related documents. With the digitalization, Condor will save paper and reduce the weight of their aircrafts, which ultimately leads to less fuel being used.
In-flight sales: A wide range of products can be purchased in cashless, more efficient process
SkyTabs include an in-flight sales software, which is specially adapted to the needs of Condor. Guests can pay cashless with all common credit and giro cards – quickly and contactless. Payment is also possible with Apple and Google Pay. Receipts can be received digitally on request. Product availability is displayed in real time through live tracking of sales on each flight. The software also optimizes communication with all interfaces of the supplier process for efficient logistics.
"With the launch of SkyTab, we have the possibility to respond even better to the needs of our guests on board and to customize onboard sales according to our customers' wishes, as well as with our suppliers and partners", explains Christian Schmitt, Chief Operations Officer Condor. "With this we lay the foundation for further optimization of the onboard experience. As an example, in the future our crews could receive customer information in their SkyTabs, in compliance with data protection regulations so that they can address them by name. This will make the onboard experience even more personal for our guests, which supports our service promise as Germany's most popular leisure airline.”
The new in-flight sales process with unique Condor software is supported by the long-term partner Retail in Motion.
Stefan Patermann, CEO Retail inMotion commented: “We are delighted to partner with Condor. With the launch of the Retail inMotion digital platform, Condor passengers and crew will benefit from a fully integrated end-to-end solution, which provides not only a best-in-class retail solution, but also an integrated platform across the entire process from supply chain to on-board sales.”
“Through this collaboration, Condor, one of the leading European airlines, will be able to provide passengers with the most relevant products and will allow them to pay via contactless technology and access their receipts electronically after the flight.” added Jan Blanchard, Chief Commercial Officer, Retail inMotion.
Digital documents reduce weight of aircrafts
SkyTabs contain all the relevant flight information, such as announcements, but also training documents. The device can be used as a personal information hub for all cabin staff, as it allows access to all communication channels. Following the introduction of the Electronic Flight Bag for cockpit crews a few years ago, which provided flight and weather charts as well as checklists and manuals for pilots, SkyTabs now provide all the necessary information for cabin crew.
"Individual tablets in form of SkyTabs and Electronic Flight Bags are an important step towards digitalization on board. They also give employees, who are constantly on the move, continuous access to all the necessary information and documents - without having to carry folders and paper documents with them," says Christian Schmitt.